Support
How can we help?
Email us at support@theprogramsuite.com and we'll get back to you within one business day. Include your school, your role (coach, athlete, or family), and what you were trying to do — that's usually everything we need.
Signing In
Accounts are created by your school — there is no public sign-up. Coaches and staff get access from their school's The Program Suite administrator; athletes and families get their sign-in from their coach. If your password isn't working, use "Forgot password" on the sign-in screen, or ask your coach to re-send your invite.
The iPhone Apps
The coach app and the athlete app use the same account as the web app. If something looks wrong in the app, pull down to refresh first; if it persists, email us with the screen you were on and what you expected to see.
Billing and Credits
School and program subscriptions are managed by your school's administrator. Athlete graphics credits purchased in the iOS app are Apple In-App Purchases — refund requests for those go through Apple's Report a Problem, and anything else about credits we can sort out over email.
Privacy and Data Deletion
Athletes and families can request account and data deletion from the athlete app (Me → Request Account Deletion) — the request goes to your school, which must complete it within 60 days. You can also email us or ask your school directly. Our student data privacy commitments are published on this site.